From needs assessment through move-in day, ENCOR manages every phase of your workspace project so your team stays focused on the business, not the build-out.
Years of CRE Experience
Tenant-side representation
9001:2015 quality management
ENCOR’s Integrated Project Management Services Delivery Process, led by Peter Icely, Managing Director of Corporate Services (formerly in-house CRE at CIBC and Capital One), covers every stage of a corporate workspace project.Â
We start from initial planning through project close-out across North America.
Whether complementing your existing in-house team or leading the project independently, ENCOR adapts to your organizational structure.
Seamless transitions that minimize disruption and downtime. From planning through move-in, it’s all managed with precision and a cost-effective approach.
1
We start by understanding your business requirements, headcount, culture, and timeline to define project scope and success criteria.
2
Strategic planning, occupancy options analysis, and a detailed budget and schedule are established before a single contractor is engaged.
3
We manage designer selection, oversee the design process, select constructors, and provide on-site quality management throughout the build.
4
Relocation planning, move management, IT/AV/security integration, and a thorough project close-out. Delivered on time and on budget.
Our team has worked on the corporate tenant side at institutions like CIBC and Capital One. We understand how decisions get made from the inside.
ENCOR works exclusively for corporate tenants. Your interests are never in conflict with ours.
Our quality management processes are independently certified, giving you predictable outcomes and accountable delivery at every project stage.
IT, AV, security, and real estate needs are managed as one coordinated scope, not siloed across vendors who don’t talk to each other.
Former CFO, Richardson Wealth
The team at ENCOR were our guides through the most impactful and complex real estate decision in our firm’s history.
In the midst of the pandemic, we achieved an optimal outcome that not only met our initial goal but allowed us to be flexible enough to reflect the changes impacting how we work today and how we will work tomorrow.
The deeply talented team at ENCOR is in a league of their own when it comes to supporting what is a crucial strategic, cultural, and material financial commitment. The very definition of partnership.
Highly recommend without hesitation or reservation.
Expert lease negotiation and deal advisory on your behald.
Ongoing lease management and critical date tracking.
Senior CRE expertise embedded in your organization, as needed.
Frequently asked questions.
A commercial tenant project manager handles everything the tenant would otherwise have to coordinate themselves such as designer selection, constructor procurement, contract management, budget tracking, construction oversight, IT and AV integration, and move planning.
For most corporate tenants, this work falls outside their core business expertise, which is exactly why having a dedicated project manager on your side reduces cost overruns, schedule delays, and the stress of managing multiple vendors simultaneously.
Project management fees for commercial tenants typically range from 3% to 8% of total project cost, depending on scope, complexity, and whether the PM is managing design, construction, relocation, or all three.
The more important number is what poor project management costs. Delays, change orders, contractor disputes, and IT integration failures routinely add 10–20% to a project’s budget when there’s no experienced oversight in place.
Yes. This is one of the most common misconceptions in commercial real estate.
A tenant improvement allowance is funding provided by the landlord, but the landlord’s interests and yours are not the same.
A tenant-side project manager ensures the TIA is spent in a way that maximizes value for your organization, not the building’s resale appeal.
They also ensure the construction meets your operational requirements, not just the landlord’s base building standards.
A landlord’s project manager works to protect the landlord’s asset and interests. A tenant’s project manager works exclusively for you by managing scope, budget, schedule, and vendor relationships on your behalf.
When conflicts arise between what’s best for the building and what’s best for your operations, a tenant-side PM advocates for your position. ENCOR works exclusively for corporate tenants.
The most costly mistakes ENCOR sees consistently are: engaging a project manager too late in the process, underestimating IT and AV lead times, accepting the landlord’s preferred contractor without competitive tendering, not doing value engineering before construction begins, and failing to plan the physical move alongside the build.
Each of these individually can add weeks and significant cost to a project. Combined, they can derail a relocation entirely.
Yes, in meaningful ways. Industrial build-outs typically involve heavier mechanical, electrical, and structural considerations such as dock levellers, drive-in doors, racking systems, HVAC for manufacturing or cold storage, and power upgrades.
Office projects tend to be more complex on the IT, AV, security, and interior design side. A project manager experienced in both understands which consultants and contractors to engage for each asset class, and where the highest-risk items are in each type of build.
Yes. This is a common engagement model. ENCOR frequently works alongside existing in-house teams, filling gaps in capacity or expertise rather than replacing them.
This might mean leading construction oversight while your facilities team manages vendor relationships, or handling the full relocation plan while your internal team manages internal communications.
The engagement is structured around what your organization actually needs.
A comprehensive scope should cover: needs identification and pre-design planning, site selection support, budget and schedule development, designer and constructor procurement, contract management, construction oversight and quality assurance, IT/AV/security integration, value engineering, relocation and move management, and project close-out.
If any of these are missing from a proposed scope, ask why. Gaps in coverage are where budget and schedule risk lives.
The earlier the better. The ideal window is at the same time you engage your tenant representative broker, which is typically 12–24 months before your lease expiry for mid-size occupancies, and 18–36 months out for larger or more complex requirements.
Engaging a project manager early means they can influence site selection with constructibility and fit-out cost in mind, not just react to a space that’s already been chosen. Late engagement is the single biggest driver of project overruns.