We are committed to our results-driven, relationship-focused, and client-first philosophy that ensures our client’s sustained success and our place as industry leaders. Our ISO 9001:2015 certification is an external affirmation of the commitment to operational excellence we set upon ENCOR’s conception. 

Being the first commercial real estate firm in Canada to achieve ISO 9001:2015 certification for tenant representation and negotiation, we have leveraged this prestigious standard to elevate both our service quality and the overall client experience.

From the onset of engagement, through contract negotiation, to project completion, ENCOR employs a unique ISO 9001:2015-compliant framework to deliver tailored solutions for our clients’ organizational needs.

Our clients come from a vast array of industries and regulatory bodies, and with that comes a diverse set of needs. ISO 9001:2015 supports our risk management strategies to audit our processes and ensure regulations are documented and maintained. ENCOR prioritizes a proactive approach, using out of the box and risk-based thinking to identify and mitigate potential issues before they impact our clients and their bottom line. 

This achievement not only highlights our dedication to consistent quality and client satisfaction but also underscores our dedication to operational efficiency, risk management, and continuous improvement. 

The success and prioritization that ENCOR always had for our clients has only been excelled by incorporating standardized processes to streamline our operations. 

• Benefitting from our refinement process: Our innovative approach ensures ENCOR’s service remains at the forefront of industry standards, delivering superior outcomes that contribute to client satisfaction
• Informed decisions: Our advice and decisions are backed by monitored Key Performance Indicators (KPIs), market trends, and service evaluations
• Regulatory Compliance: Documentation of the business process to align with industry regulations and audit processes
• Trust and Accountability: Clients can trust ENCOR to protect their assets, minimize risk, and focus on seeing them succeed.

In the service industry, where client satisfaction and trust are paramount, a quality management certification like ISO 9001:2015 is crucial. It validates the consistency and reliability of our services and reinforces our commitment to continuous improvement, excellence, and accountability.

An ISO 9001:2015 certification in the service industry is not only an advantageous differentiator. Quality management is a precursor to quality service. This system works in tandem with the service industry to equip service providers with the tools necessary to ensure credible results. It is an essential framework for those in the service industry to develop processes and redefine what it means to serve our clients. 

  Adopting this internationally recognized standard, means that our processes are streamlined, our team is well-trained, and our decision-making is data-driven, ultimately providing a superior experience for our clients. 

Under the ISO system, ENCOR maintains a strategic approach and an effective implementation process that is unparalleled in the industry. We call this the ENCOR Effect.

                        Ensure Quality and Compliance

                        Nurture Client Relationships

                        Commit to Excellence

                        Optimize Client Satisfaction

                        Reliably Adapting Processes and Change Management

The ENCOR effect is our unique formula that builds upon our ISO 9001:2015 compliance to elevate our client’s experience and success with us. 

This certification signifies a continuous standard of effort and quality. Integral to ENCOR’s commitment to quality management and innovation is our ISO Compliance Officer (ICO). The ICO leads our promise to uphold the highest quality standards and ensures our operations consistently adhere to ISO protocols and industry best practices.

Our ISO Compliance Officer ensures:

• Conduction of Internal Audits: Our processes are periodically monitored and audited to guarantee compliance and identify opportunities for improvement.
• Documentation Management: Documentation is diligently managed, maintaining comprehensive records of procedures and processes for transparency and accountability.
• Prioritization of Client Feedback: Client feedback is proactively collected and utilized to drive service innovation and enhance satisfaction.
• Our Mutual Success: Our operations are aligned with clients’ needs to ensure sustained success and mutual accountability

At ENCOR, we are proud to set the industry gold standard through our unwavering commitment to quality and continuous improvement, ensuring that our clients receive exceptional service and unparalleled results every step of the way.